Shipping policy

1. Delivery area

We deliver to Germany, to the countries of the European Union and to Switzerland, Liechtenstein, Norway, the United States and Canada. The country list in the checkout is authoritative. If your country is not listed, write to us at info@ikigo.eu and we will see what is possible.

Deliveries to Switzerland, Liechtenstein, Norway, the United States and Canada leave the customs territory of the European Union. Section 3 applies to them in addition.

2. Shipping costs

Within Germany we deliver free of shipping costs.

To the other countries of the European Union we charge a flat shipping rate of 9.99 euros per order, regardless of the number of items. From an order value of 99 euros this flat rate is waived.

To Switzerland, Liechtenstein and Norway we charge a flat shipping rate of 19.99 euros per order, likewise regardless of the number of items.

To the United States and Canada we charge a flat shipping rate of 50.00 euros per order. The higher amount follows from the weight of our boards and from carriage by air freight.

The shipping costs applicable to your order are shown to you during the ordering process before you place the order. The display there is always authoritative. All prices are final prices. Under section 19 UStG no value added tax is charged or shown (small business regulation).

Customs duties, import charges and customs clearance fees for deliveries outside the European Union are not included in the shipping costs. Section 3 sets out what to expect.

3. Customs duties and import charges outside the European Union

This section applies to deliveries to Switzerland, Liechtenstein, Norway, the United States and Canada.

For these deliveries you are the importer of the goods. Import VAT, customs duty and a customs clearance fee charged by the carrier may arise in the country of destination. These amounts are not included in the purchase price or in the shipping costs. They are invoiced to you separately by the carrier or by the customs authority of the country of destination, as a rule before delivery. Their level is governed by the law of your country and lies outside our influence.

Please take these amounts into account before you order. If you refuse a consignment because of the import charges, section 9 applies.

We ship exclusively unpaid of duty, under the delivery term DAP (Delivered at Place, Incoterms 2020). This means: we bear transport and export up to the place of destination, you bear import VAT, customs duty and the customs clearance fee. These amounts are not collected during the ordering process, which is why the checkout does not show them either.

The consignment includes the documents required for export and import, in particular a commercial invoice stating the description of goods, the customs tariff number, the value of the goods and the country of origin. Our products are made in our workshop in Parkstein, the country of origin is Germany.

4. Production time and delivery time

Our products are made to order. The delivery time therefore consists of the production time plus the shipping transit time.

The production time is currently around four working days, including for personalised pieces. The information on the respective product page is authoritative, we keep it up to date there.

For orders with your own uploaded artwork, production begins only once you have approved the digital draft. We send you the draft by e-mail within 24 hours. The time until your approval is added to the production time.

The shipping transit time within Germany is usually one to three working days, within the European Union usually three to seven working days. For Switzerland, Liechtenstein and Norway please allow four to ten working days, for the United States and Canada seven to fourteen working days. For deliveries outside the European Union the time for customs clearance in the country of destination is added, and it cannot be predicted. All figures are the carrier's empirical values and are not guaranteed delivery dates.

5. Shipping and tracking

We work with two carriers, DPD Deutschland GmbH, Wailandtstraße 1, 63741 Aschaffenburg, and United Parcel Service Deutschland S.à r.l. & Co. OHG, Görlitzer Straße 1, 41460 Neuss. Within Germany DPD delivers. To the other countries of the European Union as well as to Switzerland, Liechtenstein and Norway, either DPD or UPS delivers depending on the consignment. To the United States and Canada UPS delivers as a rule; in exceptional cases we instruct a different carrier. As soon as your order leaves our premises you receive a shipping confirmation by e-mail. It contains the tracking number with which you can follow the route of your parcel.

6. Packaging

Our boards are made of natural slate and real wood. Slate is fragile, so we pack it accordingly. Please keep the original packaging for as long as your withdrawal and return period is running. For a return it is the safest packaging you have.

7. Passing of risk

For consumers, the risk of accidental loss and accidental deterioration of the goods passes to you only on handover of the goods, irrespective of the shipping method chosen. For business customers, the risk passes on handover to the carrier.

8. Transport damage and loss

If your parcel arrived damaged, please write to us at info@ikigo.eu with a photograph, ideally straight after unpacking. Transport damage is at our expense, we remake or refund. Your statutory rights are not restricted by this; in particular, reporting with a photograph is not a precondition for your claims.

If your consignment does not arrive, please also contact us. We will then start an enquiry with the carrier and settle the rest with you.

9. Undeliverable consignments

Please check your delivery address before submitting your order. If a consignment comes back to us because of an incorrect or incomplete address, we will agree the new dispatch with you. You bear the cost of the new dispatch unless the error is ours.

The same applies if you refuse a consignment outside the European Union or do not settle the import charges and the goods therefore return to us. In that case we refund the purchase price, but we may deduct the costs actually incurred by us for the return and for any re-importation. Your statutory right of withdrawal remains unaffected by this, it is not lost through refusal of the consignment.

10. Returns

The return conditions and the withdrawal instructions apply to withdrawal and returns. Please write to us at info@ikigo.eu before any return and state your order number, so that we can clarify the return route and the packaging with you. We cannot accept unpaid consignments.

If you return goods from a country outside the European Union, arranging this in advance is particularly important. The return must be declared as returned goods, otherwise charges arise again on import into Germany. We cannot refund import charges you have paid in the country of destination. You can reclaim these amounts from your customs authority on application.

11. Contact

Jonas Werner
Ikigo
Amselweg 6
92711 Parkstein
Germany
Phone: +49 151 68850050
E-mail: info@ikigo.eu

12. Authoritative version

This is a translation of our German shipping policy for your convenience. In the event of any discrepancy, the German version at ikigo.eu/policies/shipping-policy prevails.